Holeshot KTM Customer Testimonials

THIS IS ME AT THE START OF THE REAL OUT BACK IN AUSTRALIA	HERE IS THE ORANGE BEAST , NOTE THE SPONSORS LOGO ON THE FRONT DENNY ,,, THANKS FOR SENDING MY PARTS OWEN
Hi Candy, Happy New Year to you too! I've been meaning to get around to this for a long time, sorry for the delay. I just wanted to say thanks again for all the help you provided in expediting the parts I needed so badly when I was stuck in the boonies in Texas just before Thanksgiving. The attention you gave my problem, your concern and committment to getting the parts to me as soon as possible was remarkable. I remain impressed that the part got from Ohio to such a remote location in Texas in one day. I can't tell you how much I appreciated your efforts. Your closing line in this email "We are your KTM Parts Lifesaver!" was certainly true for me (Life-saver might be a little strong, but certainly Trip-saver is no exageration).. When we talked I remember promising you that I'd give you an update on how the rest of the trip turned out. Here's a brief summary. Being broken down for a day did turn out to have a silver lining. While waiting for the part in a motel, another motorcyclist also traveling to Big Bend National Park noticed my bike sitting in the motel parking lot. He stopped and we struck up a conversation. Turns out he's a Spaniard who was traveling from Miami, FL to San Diego. He decided to get a room at the motel and we got some dinner and spent the rest of the evening talking about bikes, his trip so far, and other similar important issues.Getting to know Miquel was one of the better points of the trip. Once the parts arrived, I installed them and headed for Big Bend. I arrive late in the evening, set up my tent and camped in the park that night. I spent the next day riding on and off road in the park seeing a lot of what the park has to offer. As I started to run out of daylight I headed for the Interstate for the 350 mile return to my Uncle's home in San Antonio, arriving at about 11pm. I spent a couple of days at his house and then struck out for Minnesota on Sunday arriving home on Monday. When all was said and done, it was a good trip, break down and all. Because of you efforts I was able to do and see all of the things that I had originally intended to do. Attached is a picture to give you a taste of Big Bend. Best Regards, Troy
THANKS AGAIN FOR GREAT SERVICE CANDY BAG ARRIVED WEDS, JUST PERFECT OWEN AUSSIE
Denny, I wanted to drop you a note and thank you for taking care of me on my parts order. I got everything this afternoon. Awesome! Now I can get my scoot rolling again! Thank you for your help Denny. T. Johnson
Thank you so much for getting our parts to us on time. We were very pleased with our first order from you that we will continue to use KTM America from now on. Thank you and God Bless, Mrs. Myers (elkview, wv)
HI , JUST A QUICK NOTE TO SAY THANK-YOU VERY MUCH FOR MY ORDER AND THE FREE T-SHIRTS YOU SENT WHICH I RECEIVED TODAY. YOU HAVE BEEN MOST HELPFUL AND A PLEASURE DOING BUSINESS WITH. COULD YOU PLEASE SEND ME A E-MAIL WHEN YOU RECEIVE THE NEW RANGE OF RIDING GEAR FOR KIDS AS I WOULD LIKE TO ORDER WHEN YOU HAVE STOCK. H.C.
Please send stickers for bike and trailer, you have been a god send. Jeff
I received my package today with out incident. So indeed the UPS at this end was the problem of the previous shipment. What impressed me was the way this order was packaged. Someone took great care in protecting the contents. It certainly was worth the cost of handling. Thank you. Your efforts are obvious that you care about your work. Thanks again S. Bugbee
Thanks Candy, All is good here. I have and will continue coming to you guys, because of your and Denny's service and personal attention. I'd rather wait for you guys to get and order filled than either of the local dealers here! Have nice weekend, Scot
Hi Denny I only just received the parts yesterday, they were held up at the customs airport, i had to send then copy of my drivers licence and fill in a form with my basically verifying the parts were mine. So eventually they turned up. Thank you so much for all you have done. The kids loved the 2 lollies that were included-they thought that was something special all the way from America and my son has straightened all the newspaper from the package to show the kids at school just how cheap your vehicles are in America. Thanks again T. Smith Australia
Hey Denny, I ordered a piston from you guys yesterday evening. About 6pm. I figured I would not get it till friday as I ordered so late. Well anyways I woke up today and there it was. I just wanted to say thank you for the VERY FAST shipping, and even the care taken in wrapping stuff up before you sent it. My phone call when I placed the order was handled great and very pleasent as well!!! I wanted you to know that this means quite a lot to me, and that in my experience good customer service seems to be an oddity these days..., so thanx for being odd!! :-) You will for sure be getting more busseniss from me down the road even though it does mean paying a bit more than other places I could go through. I can get 15% off through one KTM parts house, but customer service wasn't as good, and wait times longer. So when I need it now and my local dealer doesn't have it you are getting the call. Once again I just wanted to say thanks for being really decent to work with and this first order has left a good impression. I want you to know that, and that at least to this customer good service is worth the extra $ Thanx again, Shawn
Denny and Candice, Was thinking about my Guzzi experience over the last 25 years and decided to google Denny Laidig to see if you were still around. I was pleased to find that you have found such success with KTM. Back in the early 1980s you milled the stuck exhaust nut out of my Ambasador head, did a killer 3 angle valve job, and put new seals in my trans. I also bought a bunch of exaust and other parts to finish the job. I always enjoyed dealing with you folks and wished you still did Guzzi stuff. Glad to hear it goes well for you both. Ciao, Kip Hollowell
Just a note to let you know Eddies bike ran great and in his last hairscramble, on the 125, Eddie took 1st place at Reno Raceway winning by 1 minute 18 seconds in a 1 hour 39 minute ride. Thanks again, Ed Barth
First off, give your parts department an attaboy. They always get my order right and delivery is prompt. Don Holder
Hello! Holeshot is the best store so far. Large selection, nice and helpful people assisting you. I live in Parma Hts., Oh., but I prefer to make a 80 miles round trip, to shop here than going some other places. Thank you. Adrian.
I am just writing a short note to thank you for your wonderful service in locating a second hand rear shock for me during my short stay in New York. I have mentioned your service level to many of the biking dudes and I am certain they will also use Holeshot Engineering in the near future (all my riding mates are airline pilots). I had the "new" shock altered to fit my bike just in time for the ride of a lifetime into the Drakensburg mountains... Thanks again. Wayne Jensen "The South Africa Guy"
10 mates, huge mountains, long day, stax of beer! Myself on the right with "locals" in the background
I would like to thank you for your fast service!! I have found a new home to buy all my ktm parts from. I have thought many times of selling my ktm because of the support or should i say lack of support from my local dealers. You have a new customer and a very happy one at that !! Thanks for all of the help and quick service!! J.S. Indiana
I just wanted to email you and your company and family, and tell you THANK YOU!!! You just don't know how hard it is to get KTM parts around where we live. We have tried to get them from dealers in our state and that live close by and we never seem to get them in time. I have order twice with your company and I have really been happy with your service. I love how you always keep us informed on the order. You let us know that you have received the order. You give us the tracking numbers on package. I am having a really hard time now with one of my sons sponsors, that are out of state, in getting stuff that is needed. This has been going on for a month already and I still have not received the stuff I ordered and paid for already. I have had to return several things back to them because they did not get the order correctly. And this was even after I talked to them on the phone about it. You just don't know how greatful I am to find a company like yours. Thank you so much. Sincerely, T.G. Texas
Hi Denny/Candice!!!! I just wanted to say Hi! and what an awsome web site you have developed for your company. I truly hope that sales are going well for you. I am amazed at the quality of your web site..I hope you are kicking your compititions ass!!! Sincerely, M.R. Ohio
Thank you all so much. I placed my order on Monday and got my stuff on Thursday Brilliant!!!!!!! :) Your web site is way better than messing with the dealership. I'm not sure where they get parts from but the norm is 10 to 14 days to get anything for the KTM's. If possible, I would like to have a few more of the orange oblong holeshotktm.com stickers. I'll pass them out to the other dad's and mom's at the track :) Thanks again, Aaron in Kentucky
I am grateful for the quick response not to mention the easy on-line ordering. Thank You, -- C.O. in PA.
Thank you for being so prompt. Your service rein-lighten me to my fondness for KTM's, the parts have always been a hassle. I foreword to more future business with you. The dealer here could take a lesson from you! Thanks again, -- S.B. in NV
I recently received my first order from you all and felt compelled to compliment you on your stellar service! From the on line ordering to a friendly professional voice over the phone (to correct my mistake) to prompt delivery. What a REFRESHING experience in today's day and age of most companies practicing what I like to call "sales prevention". You have another customer for life! J.K -- Mechanicsville, MD
GOOD SERVICE Just wanted to say I got your note in the mail today, It is rare in this day and age to get such terrific service, but to receive a thank you note [HAND WRITTEN] is truly refreshing. I am your new customer for life and yes I will tell my friends. SINCERELY, M.C -- Boulder Creek, CA
I received my first parts order from your establishment today, less than 24 hours from ordering them, thank you. I have just recently moved to Mt. Vernon, and needed to find a parts source badly. Mission accomplished! Your service is the best I have ever received (the life-savers were over the top!). I'm sure my name will be popping up regularly on order sheets. Thanks again P.G. -- Mt. Vernon, OH
Hello Denny, I hope you and yours are well. First off, thank you very much for your help in getting me this awesome carb!!!!!! My son and I appreciate the lifesavers too!! I have been in the customer service industry for almost 12 years and I must say I thought our company was good. You guys are incredible!!! The thank you note was also appreciated (wow!, I was stunned!) E.R. --Dallastown, PA
We wanted to THANK YOU very much for your quick response. We received our parts yesterday as you promised and the bike is up and running. You have made my son Justin very, very happy. I wish I had've know how quick this would have been 3 weeks ago we would have never dealt with a local dealer who gave us nothing but the run around and grief. C.V. --Ontario
Hello Denny and Candy, I wanted to write you and thank you for the outstanding service you have provided me. I have been involved in motorcycle racing for over 30 years and have never found a dealer the would go to such great lengths for a customer. From having all the parts I need in stock, to help in coordinating the shipping of my bike with the freight company. I am impressed with the amount of preparation that went into bike. I consider myself to be very particular with bike prep and maintenance. Denny had taken care of things that I never thought of. I saved the the list of items taken care of and have added it to my own list of maintenance items. I'm still confused how all these things could have been done in two days and above all. NO CHARGE FOR IT! You two are the best. M.S. --Florida
I just wanted to say thanks for your prompt service. I ordered a sweatshirt from another KTM shop on 1/10/04 and never received it. I called your shop yesterday, ordered the sweatshirt, a hat, and a pilot jet and got it all in the mail today. Thank you very much. M. G. --OHIO
Dear Holeshot- I thought we were set with a couple of Kawasaki KX 65's for my son. Then KTM had to go and re-design the SX 65. Suddenly, my little racer announces that he has "[uni-laterally] decided to ride orange" because "geez Dad, it looks just like Langston's bike." As I explained to my wife, "the kid is right, it looks just like the Zulu Warrior's bike--we gotta look trick!" Oh sure, we were warned by "Greenies" that 'KTM mini parts are scarce and tech support non-existent.' Nonetheless, in the name of 'looking trick' we took the plunge. As riding hours were compiled, so was our list of needed parts. A quick call to our local KTM dealer led to a discovery that KTM mini parts were 'scarce' and no one at the dealership knew anything about tech support except one parts salesman who offered he had heard "somethin' about goin' up a tooth on the rear." Great! Nothing like quality tech support, right? Anyhoo, a quick query on an MX message board resulted in a "tip" to remember but one name for KTM parts and advice--HOLESHOT. Net result? Parts cheerfully shipped the next day. Better yet, how about a retailer who makes a 'special trip up the road' to KTM North America to insure that a part would be timely received prior to an amateur national event! WOW!!! Ummmm, sorry Candy, maybe I shouldn't have mentioned that last one. Thanks a million for treating us like we are your most important customer. To be sure, we are confident that you treat all your customers this way which, in the long run, will serve to insure your continued success. The HAGLER Family Bentonville, Arkansas
I have found through my vast part ordering experiences, Holeshot provides the best inventory, reliability, suggestions, pricing, and friendliest service available - Hands Down! Thanks for all the Help! Keep up the good work as we all appreciate your dedication and effort! Very satisfied customer, J Looney 50 Pro Senior LC
SERVICE-SERVICE-SERVICE In the costly sport of motorcross, price is not everything. Try telling your 5 year old son he can not race this weekend because the parts for his bike did not come in yet. At holeshot, I always get my parts in time with excellent customer service. For example, This winter I ordered some parts to do rebuilds on the bikes. The order was confirmed. Later that night I get a call from Candy, She said a couple of the parts were not in stock and they would have to pick them up in the morning from KTM and would not be delivered until Monday. She wanted to make sure I could wait until Monday and did not need them for a race. I could not get parts for the bikes from the people I bought them from, much less service like that. They are top of the line people keeping our top of the line (KTM) bikes racing. I know where my next bikes will come from, Denis and Candy at Holeshot. SERVICE is why I buy from Holeshot! Scott Inwood WV
I have had a few bad experiences with parts people.. An example would be driving 40 minutes to the KTM dealer and then waiting on a line for 15 minutes. Then becoming totally frustrated when the parts person is taking phone calls while he is supposed to be waiting on me. To top it off ,the parts I ordered were supposed to be shipped to me when they arrived at the dealer . They never shipped to me. I finally need the parts so badly that I call another dealer who actually had the part in stock. I drove to that dealer and wasted half a Saturday but got the parts, fixed the bike and got my son to the starting gate Sunday. Holeshot is fast and easy. The only drawback is the prices are a bit high If they offered assistance to young racers on pricing that would make it perfect A G #202 65SX 10-11 year old District 34 Father Hugh G
From L G, New Jersey. I have found Holeshot online ktm parts to be very fast and reliable. Usually my parts arrive in a few days and all the items I have ordered were in stock. Great operation !!!!! L G
Hey Candy, I'm honored :) :) Why do I buy my parts from HoleShot?? That's an easy one. I've been racing off road bikes since 1970. Over all those years I've met a lot of dealers, parts suppliers. When I first called HoleShot after finding the web site,I was amazed at how friendly they were. I had purchased a used '97 125 SX at I was trying to convert to a Hare Scramble machine. I had no parts manuals, just a ton of questions. I must have spent a better part of an hour talking to them, all the while I was treated like I was the most important thing in their life then. I was steered down the right road with parts, not just shoved out the door. They talked to me as though I was a long time friend. I always recieve all the parts I order on time, and most times a heads up tip that always gets me out of trouble, getting me to the starting line on Sunday. I only wish I lived within driving distance to meet the staff and say hello. J T Olyphant Pa.
Candy, I buy my KTM parts and accessories from Holeshot because I get excellent service, fast shipping, good prices and availability. A F Charleston, SC
You can always count on these guys for the right part when you need it most. Never called and got an "out of stock". D C O Daniel O '03 50 LC Senoir & '03 65 SX Lenoir, North Carolina How's that for a sound bite. Hope it helps. Ciao
the reason I buy my parts from holeshot are , 1 - the great array of parts that are available from their inventory, 2 - the timely delivery of parts when they were promised, 3- the very cordial interest in my needs as a buying customer, when a person needs parts for their bike they don't like to wait, they need them now!!!! 4- thank you for the excellent service , you got me going when i needed it , right away . sincerly A V- Wichita Falls , Texas proud owner of a 2003 KTM, 200 MXC.
I get parts for my Duke from Holeshot because they know what they're talking about. They have them in stock, or they can go down the street to the distributor to get them. Their prices are fair. Nothing else really matters. C P L.A., CA How's that for quotable. For a story: I got my '96 Duke from out of state heavily discounted, and had a starting problem. I called the local dealer, and the response from the owner was, "You didn't buy it here, so why should I work on it." So he obviously wasn't getting any of my parts business. When I called Denny at Holeshot he was open with advice, both over the phone and by e-mail. I ended up driving 80 miles to Malcolm Smith's and they fixed it with help from the distributor. I could order parts from them, but there was only one KTM parts guy to talk to, and just didn't get the personal service I got from Denny & Candy when I was trying to fix my starting problem myself. Turned out the first e-start bikes had the decompession cam from the kick start bikes and wouldn't start on the e-starter. C Parkinson L.A., CA Although one time you (Candy) sent me a used radiator, and it was lightly damaged. Quite a few weeks later, due to my schedule, I sent an e-mail just asking if it didn't work, or couldn't be fixed, would I be able to return it. I got back what seemed to be a harsh e-mail from Denny saying no, and he had no record or memory of it, and too much time had passed, and other rules, regulations, and excuses. I felt a bit put off by the tone of it, and happily I was able to spend $20 and get it welded up so I got a $250 part for $120. So, it ended up fine. But could I suggest that if one of you is in a bad mood, to let the other one deal with the public. So, there you got both good and bad, with more on the good side. And my continuing business. Thanks, C Parkinson
Let me say this first , I've been riding KTM'S for a little over a year. And with 22 Year's of moto under my skin I've ridden for and delt with a few dealership's along the way,HOLESHOT KTM has to rank as "one" of only "two" of what I would truly call rider friendly shop's, for instance,I suffered from a sever case of brain fade doing a gold valve install on my fork's,broken part's resulting,the part was not available separately but as a $200 plus unit , Denny Happened to be going to the KTM HQ for a toys for tots drive and said he would check in the shop there before ordering the $200 unit, Denny found the individual piece at the race shop and saved me $150, now I'm sure eight out ten shop's would have just sold you the $200 part less trouble, more money. By the way I live Virginia,HOLESHOT'S in Ohio so we're not riding buddies, there just a rider friendly shop,so if you need a KTM part or whatever, please call Denny or Candy at HOLESHOT KTM ! C Carlton Newport News,Virginia
I like ordering from you because Candy is really friendly,knowledgeable,and very helpful.When I order parts from my local shop it always takes forever to get the parts,You guys seem to have everything in stock and get it to me P.D.Q. Troy
Dear Candy, My name is Bill Heras, son of Linda and Herman Heras (who you had sent the e-mail to). I am writing to add to your testimonial section of your website. I want to say thankyou for all your help, HOLESHOT has gotten me out of many last minute jams before races. HOLESHOT always had the parts I desperately needed in stock and they were always delivered on-time or earlier than I expected. I have recomended HOLESHOT to others and I still use HOLESHOT for supplying me with KTM OEM parts. Thanks again! B Heras Middlesex NJ
After terrible experiences with my local KTM dealers I came upon the Holeshot site and gave it a try for my next parts order. I was so impressed by the way I was treated on the phone and how fast I got all of my parts that I have been telling all my friends and I order my parts from Holeshot whenI need them.When I want parts I want them now,no BO's, no BS. But my story does not end there. One day I did some serious damage to my engine cases that I felt could be warranteed but the local dealer where I got the bike new went out of bussiness. I called Denny at Holeshot and he got my cases replaced by KTM and all it cost me was the shipping.Denny did not know me and he did not get paid anything for helping me. I don't know any dealer that would have done that for me.I have been racing KTM's for 30 years and for the next 20 years I will be getting my parts from Holeshot because I have never dealt with anyone as good as Denny and Candice. thank you, t phillips rising sun m
I have bought all my parts from Holeshot for the last 10 years. I have learned to appreciate several things about Holeshot- They always have the parts I need which keeps me riding; They take the time to make sure I get the right parts and suggest related parts or supplies I might need to complete what I am doing, and if I don't need a part they let me know. All these things save me time and money. Several times I have called Holeshot to order a part,and after discussing my problem they determined I really needed something else. The experience they have being a KTM-only dealer is hard to put a price on. Scott Smyers Chardon, Ohio
The main reason I buy from Holeshot is: Holeshot is one of the few dealerships I have dealt with that I can actually count on to ship the parts in a timely fashion. I have in the past ordered the incorrect part and someone ACTUALLY paid attention to my year and model and corrected my mistake! Thanks, keep up the personal service, it is appreciated. A Wood Greensboro, NC
Dear Holeshot, Great customer service. Always have parts on hand that I need to order. Very prompt delivery. Online ordering is outstanding. Keep up the great work. R Biersdorff San Jose,CA
We have been using Holeshot for over year now. My son races MX and is very hard on bikes. We order parts 2-3 times a month. It's simple - We mail order from HOLESHOT because the PARTS are INSTOCK ever time and ship out the same day. It makes it easy when we can expect a COMPLETE order instead of back ordered items or special orders. Denny & Candy, We can't thank you guys enough! Dave & Collin - Lakeville MN
"Holeshot has a large stock with great personal service!" Ray Stratton of Chicago, IL
Candy: Just a note of thanks for your "beyond the call" effort that goes into every order. Your expertise and attention to detail have insured that all of my orders have been right the first time - so important on mail/internet orders! Thanks again to you and your staff - I'm impressed!!! R Wedding Lenoir, NC
I'll live in Texas and have found that ordering from Holeshot has provided me with great service and product availability. My orders have always been followed up and delivered in a timely matter. Thank you for all your help, J. O. Stewart III
Holeshot has always been able to help me with parts and great advice. They are true professionals at servicing there customers. B. Feyereisen, Roberts, WI
My name is T. Lawrence and I currently own 4 KTM motorcycles. I have been riding dirt bikes since 1970 and KTMs since 1982. I recently moved to Grants Pass Oregon. Since there is not a KTM dealer nearby I usually purchase my parts on-line. I use Holeshot on-line because I have been logging onto the Forums for some time now. The parts are almost always in stock and the shipping is at least as fast as going to a shop. I recently was looking for a part that was not in stock (anywhere in USA, believe me I checked). I had snapped a fork compression stack nut and the bike was out of commision without it. The good people at Holeshot offered to take one off of one of their own personal bikes to send to me. Now that is service. I will continue to use Holeshot and would recommend it to anyone. Ride on, T. Lawrence
I can't recommend Holeshot enough. From the products and accessories always in stock, to suspension work and other short notice orders for me and my friends, these guys run a tight ship and it is always a pleasure to do business with them. Thanks Denny and Candy. Talk to you soon. S. Schinsing FTR,Ahrma,Colorado 500 rider
I buy my KTM parts from Holeshot because of the Inventory and how fast parts are delivered. I live in Ohio, and I can count on Holeshot for having parts to me, so I never miss a weekend of racing. Thanks C Pitman
I buy all my parts from Holeshot, including things like tires that I could probably get cheaper by mail order. Even if I sometimes pay more, I have never had to return anything because you always know what I need, even if I don't. Your service has always been excellent. When I buy parts from Holeshot I am also paying for your knowledge of KTM motorcycles. In my mind it makes good sense to deal with good people. J&S Davis of Peninusula , OHIO
Hi Candy and Denny: I'm another customer that just have nice things to say about your dealer. Although I have my local dealer that I'm happy with, I have Holeshot as a very good resourse! I'm riding KTM's since 1983 when I used to be puertorrican champion. When I moved to Ohio I discovered my resourses pretty quickly for my KTM needs and I give good faith about Holeshot. Last year my 1999 exc 250 had a catastrophic break in the 2 day enduro at Wellston Ohio, breaking parts nobody had in stock. I believe KTM had some problems since they just started their new warehouse. I needed a seat and called Holeshot and felt they went the extra mile when Candy informed me she will pick up a seat for my bike at KTM in Amherst. Indeed she did and got my part on time since was shipped promptly. I had other experiences like when Denny special ordered my external adjusters for the forks since I could not find them anywhere...they simply could say was discontinued! Not to mention their knowledge about the sport, their support to it, and always they are nice to the customer. I really believe they stand behind their brand, customers and business....just the way to go since there are a lot of choices, but few really good ones when it comes to being an awesome dealer. F Olmo, M.D Dist.11, eternal KTM rider
Holeshot, We have purchased parts three different ways (online, over the phone and at the shop). We have been very pleased with all three. Parts are always shipped same day or the next day. Your web site has been very helpful. KTM should be greatful they have a shop like holeshot. The fact is, any hi- performance 50cc bike is going to need a lot of care. Holeshot provides the parts (In-Stock) and information. Can't beat holeshot. My son races AMA and CRA. If you want, send some stickers and we will put them on the bike. At the track I run into dads and moms asking where we get our parts and I always tell them holeshot. Then the next time I see them they tell me what I already knew. Great service and the part was in stock when everyone else was out of. Keep up the good work. J. Weber
Holeshot ALWAYS has the parts I need. I've placed numerous orders with them for KTM OEM parts and none of them have ever been backordered. Plus, the stuff is usually shipped the same day which means I get my parts within 2 days living here in Philly. About a year ago I tried getting the kickstand spring from a local "KTM dealer" (mostly sold Honda and Yamaha...) and they said 2-3 weeks for the part...telling me they were on backorder at KTM.... BS!!!!! Went online with Holeshot, had the part in 2 days....cheaper too!!! I can't really site any particular order that stands out in my mind since I've never had a problem with any of them. I order it online, it shows up 2 days later....perfect!!! I definitely like the quick response order confirmation and shipping emails. It's nice to know when your parts leave the building. I'll continue to buy my KTM parts from Holeshot. Thanks, and keep up the awesome work! M. Woutersz 2000 KTM 250 EXC Ride Orange...
Candy- You guys are welcome to reproduce or edit the post. I suspect alot of parents hear the same "parade of horribles" about KTM mini's. We thought the comment might strike a familiar chord out there in internet land, and, just maybe, encourage others to take the orange plunge. Without you guys, we would be on Green/Yellow (Kawazuki???) bikes again. E. Hagler.
My son and I have three KTM motorcycles. We live in Florida and bought them from three different dealers. When I need any new items or replacement parts I've always found them available from Holeshot. I've also received information from Denny when the Allen nut filter screen on the bottom of my 520 motor needed to be replaced and he responded to my email telling me how to properly remove it without tearing up the motor. I've owned different brand bikes and enjoy the fact that Holeshot always comes through in a pinch when parts or advise is needed. Other shops make a lot of promises but just keep you waiting. Shipping is fast and courteous. They even sound nice on the telephone too. Running the web site is expensive, yet they continue to do it for the betterment of information exchange and at no cost to the user. Outstanding job! T. Miller New Port Richey, Florida
Candy In June of 2002 I needed a stator and rear support plate for a 2001 KTM 50 pro jr. All the KTM dealers I contacted said that there were no stators to be had and that the support plate was backordered. I got your web address from a friend at the track and gave Holeshot a try. Not only were the parts in stock but they were at my door within 48 hours. Since then I have ordered many parts and accesories at great prices with great satisfaction and told many others about you. Thanks S. Netti Herkimer, New York
I've been riding and racing motorcycles for the past 33 years and can pretty much tell after the first few minutes at a parts counter, or after a phone call to a dealer, if I'm wasting my time and/or money. I placed my first parts order with Holeshot in February 2001,mainly because I was impressed with their website. I have been doing business with them ever since. I enjoy dealing with people who know their product and know their customers' needs even better. J Bekanich Jacksonville,Fl.
Holeshots has been great for our race team. Ya'll always seam to have the parts I need when I needed them at a good price. I can't say anything bad about HOLESHOTS. The experience I've had w/ them has been nothing but ,GOOD! The web-site is VERY helpful also!! R. Beasley: Winston-Salem,NC
There are a lot of qualified KTM dealers out there that deserve support. But when I need a part shipped from stock the same day, I call Holeshot. For me, they have a 100% track record of sending me what I need FAST. It's all about track time, not down time. KTM dealers in general seem to understand this, and Holeshot has come through every time. Free Email support all hours of the day and night is just an added bonus. It's clear that Denny knows KTM motorcycles and KTM America better than most. D. Stauffer Ann Arbor, MI
Although my 2001 KTM 520SX has been very reliable, as with most high performance machines, there are certain maintenance schedules that should be followed. Usually when doing a thorough breakdown, preventive maintenance is all that is required. This not only helps with a bikes reliability but also spotlights dealer support and parts availability. I do support my local dealers, but when my part needs go beyond gaskets, nuts and bolts, my first call is to Holeshot. They usually have what I'm looking for in stock and if not, the turn around is days not weeks. Fantastic support. J. McCarroll Burbank, CA
Hi Denny Just a little note to tell you that Derrick, the suspension guy @ BBR was impressed with the shock seal kit you sent me, said it's tough to get as complete a kit as that. I told him that, though I try to support my local dealer - to a point - just to make sure they stay in business, when I need something, need it now and need it right, there's only one number I call. Have a Happy 4th BL aka Tahuya Rat